"...Excellent job providing me a very competitive quote "
"I had a very positive buying experience at Jim Ellis and have recommended the Mazda dealership to my friends. My only suggestion is for Mazda and the Jim Ellis dealership to keep staying in touch as this makes me feel like I was more than just a sale for that day -- lots of opportunity to gain my future service business and possible future sales to my family and friends. The CX-9 is the very first Mazda I have ever owned (as well as my first new car). I have previously owned Honda and Lexus vehicles and have been very satisfied with them. This time around, I was looking for something a little different and the Mazda line really caught my eye. Mike Maclennan did an excellent job providing me a very competitive quote as a response to my request from Edmunds.com. Mike also did an excellent job communicating with me via email and at the dealership. I firmly believe I received the best and fair offer from Mike Maclennan and Tony Shuble. If I find that the service department offers the same level of service and value as the sales department, then I can't see why I wouldn't continue to bring my future business to Jim Ellis Mazda."
"....We had a great buying experience"
We had a great buying experience. No pressure and they worked with us to gain our business. I would say what most impressed me was that other sales people at the dealership offered to answer questions, help out, open a car to look inside .... all while we were waiting on the sales person who helped us earlier in the week.
"...They spoke to me and treated me with respect"
"I have recommended many of my customers to come and see you about the purchase of a car. The staff when I bought mine was quite knowledgeable and very helpful. From a womens point of view, they spoke to me and treated me with respect. So many other places had talked to me like I had no knowledge of the car. I had done alot of research about what I wanted. Thanks again to the staff."
"....Changed my opinion of car dealerships"
"I was very impressed with your dealership and sales consultant. He went out of his way to make my purchase possible, and always answered any questions I had, and kept in contact with me on a regular basis to make sure that all my needs were being met. I live in Columbus, Georgia so most of my dealings were via email or phone. With each email he impressed me more and more with his eagerness to help me find the vehicle I was looking for without ever getting tired of all my questions or request. Wade was always polite, professional and honest, which made the decision to drive to Marietta in search of a vehicle easier. Once I arrived at your dealership and met him in person along with other members of your team, I knew I had made the right decision. Needless to say the rest is history, I left with the CX9 I wanted and a "very pleasant" experience of purchasing a vehicle. Which in this day and time I didn't believe was possible. Your dealership and Mr. Belew, changed my opinion of car dealerships, I know now that there truly are good ones still around. Thank you for taking the time to send out these surveys and I look forward to future purchases from Jim Ellis dealerships."
"...I was treated in a respectable manner"
"I was treated in a respectable manner by everyone I encountered at Jim Ellis Mazda. I have purchased several new cars over the years but never from a dealership that treated me this well. Your staff is to be commended and I appreciate the way you run your business!"
"....Great car buying experience"
"Great car buying experience!!! I contacted Steve via the website on a Tuesday evening, we went over the vehicle I was interested in and he provided a great no haggle price. We scheduled to come to Marietta from Dalton, GA on Wednesday. During the day on Wednesday we were able to do a good bit of the paperwork ahead of time. When we arrived Wednesday evening Steve had everything ready exactly as he had described. There were no hidden "gotchas" or any pricing discrepancies. Financing was equally as smooth and a fair price was offered on our trade in. Steve went over all of the features of the car with us before we left and was very thorough. We left the dealership excited to have a new car and to have had such a pleasant experience. We will be recommending Jim Ellis in the future and in particular Steve. Thanks again for making this such a pleasurable experience, we will be seeing you for the first service soon."
Tim and Kim Brunson
1141 Cobb Pkwy SEMarietta, GA 30060